I booked my trip through Realistic Asia for March early week, 2020. However, due to the outbreak of COVID19 and as we were traveling with our parents, who were above... read more 60 years, we decided to cancel the trip. We already deposited a huge sum of money. Considering the cancellation happened due to a Pandemic, we expected some refund. Also, the tourists places at Vietnam was also closed during the time. So, even if we went here, everything was closed.

But this travel agency did not consider a thing and even charged us the 30% cancellation. Along with the flight fares and hotel deposit, all our initial payment were gone and they refused to refund a thing.

It seems bit weird to charge cancellation fee in such circumstances, we even asked to talk to the manager or the person in charge and request ass it was a huge sum of money for me but denied even that.

They later promise a very small refund of $128, which was not even 5% of the amount we deposited. But even for that , they continued to delay that refund.They even said their banks don't allow outward transactions, which is very unrealistic and hard believe. Now they have stopped responding too. Even after multiple mails and messages, no communication happened from their side.

The agent that we were talking to, Mr. HENRY, is not answering and acting as if he is not accountable for anything.

This the worst experience we have ever faced with any kind of travel agent.

They are good until everything is okay but once you have some issue, they will act very rude and will do nothing to cooperate and address the issue.

I advice all to NOT book through this agency, as they are not reliable in case of crisis or any issues.

As they stopped responding, i had no other means to reach them but posting our experience.

Hope others will choose well.

  We were on a 16 day trip through Vietnam, Cambodia and Thailand organized by Realistic Asia and absolutely loved it! They organized all of the flights to Vietnam and then... read more home from Thailand, as well as the internal flights. They also booked the hotels and the tours, although we did organize some additional tours ahead of time on our own for the leisure days. Each of the tours tended to be run by people local to the city being visited and each of the tour guides was very professional and very enjoyable.

The itinerary was such that we started in Vietnam, beginning in Hanoi and then Hoi An, and Ho Chi Minh city, then to Siem Reap, Cambodia and finally ending in Phuket, Thailand. Each of the places was different and had things to admire and explore. Phuket was the beach place, although we found Hoi An had a great beach as well.

We were very impressed and very happy with each and every hotel we were booked into. They were all very clean, nice and safe and had great staff. Would happily go back to stay at every one of them again.

The travel agent who worked with us, David Huynh (Dat) was amazing! He was super responsive both before the trip when we had questions and during the trip when we were unsure about anything. We were on the leading edge of the Coronavirus pandemic and he actually noticed that our original flight to Vietnam was going through Seoul and we would have been forced to quarantine upon landing in Vietnam so he went ahead and changed our flights just days before we were to leave. We then got a notice that our flight home had been cancelled and that we needed to catch a flight home a day later. He went ahead and extended our hotel stay another night. We didn't even have to pay.

We did not know what to expect when we booked the tour but after having gone we would enthusiastically recommend Realistic Asia and we would definitely go on another trip with them.

  Just did the Authentic Cambodia/Vietnam 16 day trip and loved it. There is so much history in those 2 places and it was wonderful to see. Dat was... read more our agent and he was very good at responding to our questions. The only negative was 1 of the guides whose English was very bad which made her very hard to understand. All in all the trip was a great success.